At the other end of the line, Romy’s laughter sometimes hides her father’s words. Today, the two-year-old girl is doing better – you can hear it – even if the contagious hand-foot-mouth syndrome appeared at the end of May.
A “trifle” for his parents, Romain and Honorine, who lived through several days of panic last March (read our edition of April 7).
At the time, their treasure had to be hospitalized for eleven days in Draguignan following contamination with salmonellosis.
Phobia of injections and Kinder chocolates
Romain is convinced of this: it was by eating Kinder chocolates contaminated with salmonella that his daughter fell seriously ill.
Like just over 80 people in France – 150 in Europe -, forcing the Ferrero group to remove 3,000 tonnes of products from the shelves during the Easter period, causing the company to lose tens of millions of euros in turnover. business.
“At the hospital, when we didn’t know what she was suffering from, we offered her a Kinder Surprise to comfort her, remembers the dad hen. The symptoms had started again!” Diarrhea, vomiting, fever… Rarely, the bacteria is detected in the child’s urine.
“At Draguignan hospital, he had never seen that, continues Roman. They were forced to seek help from the hospital in Nice.”
After several days of hospitalization, Romy is better and can go home. With the only consequences of a phobia of injections, of the hospital world in general and of Kinder chocolates in particular.
A voucher as compensation
For the parents, the time of Romy’s convalescence is also that of the search for explanations. “After several attempts to contact Ferrero France, I finally got a voucher! Are they serious?”
Following his refusal, the father of the family was contacted by a doctor working for the company. “He wanted to know the symptoms of Romy’s disease.” Since this call a fortnight ago, nothing…
It is therefore with surprise that the couple discovered this Friday in the columns ofToday in France a long interview with Nicolas Neykov, General Manager France of Ferrero, in which he apologizes.
But if Nicolas Neykov recognizes a “failure”he refutes any “neglect”.
Dubious about his excuses “which look like a big publicity stunt”Romain especially regrets that they did not intervene before.
“In this case, everything comes too late. Kinder knew there was salmonella, but they were slow to stop the machines. Then to withdraw the products. Even their apologies are too late… All of this leaves me wondering. impression that they sought to evade their responsibility.”
“Feeling of betrayal”
In the interview granted to the national daily, Nicolas Neykov also indicates that he hopes to regain consumer confidence as soon as possible.
“In any case, with us, she is lost for a long time, answers Roman. It feels like a betrayal from a mark of our childhood.”
From now on, it is supported by Me Jérôme Kalfon, who intervenes on behalf of 14 families, that Romy’s parents will fight.
“Not to obtain any compensation – which will be paid to Romy if one day this were to happen – but so that Ferrero no longer considers us only as figures, simple consumers. But as people who have lived through a mad panic during fifteen days.” All because of a chocolate egg…